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Customer ratings
9 / 10 Number of reviews: 2184

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Customer experience

Good and reliable company for renting a car abroad

Easy website, easy phone contact when I had questions. Everything well-organized. Friendly staff. Have rented a car through this company several times and have always been very satisfied.

9 / 10 Number of reviews: 2184

Picked up a car from Avis in Sumburgh

Picked up a car from Avis in Sumburgh, Shetland. It was all very simple and straightforward, as was the drop off (in fact they were very flexible as I had to go back yo the hotel to pick up a bag I left, and so gave the vehicle back about 4 hours late).

good service at Sunburgh airport

good service at Sunburgh airport . No problems .

My go-to car rental comparison site

My go-to car rental comparison site. Consistently good selection, decent prices, reliable options.

Excellent service and price

Excellent service and price - quality equation!

My flights were changed

My flights were changed, so i had to alter my car rental. This was done without any fuss andy revised booking was actually £67 cheaper than the original.

Great service

When I collected the car ar Faro, some minor marks and scratches were pointed out to me that I hadn't noticed. Overall the whole experience was quick and we were on the road far sooner than expected. Very pleased with the service.

Simple to use service

Simple to use service, picking up the car at leeds Bradford airport was really easy and all of the admin was in place and had no problems at all.

The site was easy to use especially for…

The site was easy to use especially for a senior computer illiterate like me Thank you

Really quick and efficient service

Really quick and efficient service. Less that 5 minutes before we were dealt with at desk, collection and drop off which is so appreciated when travelling with children.

Always competitive,with

Always competitive,with Good customer service

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Is Carrentals.co.uk the cheapest?

Yes, we offer a guarantee of the lowest price - because we compare various retailers, we can always offer you the best price in town.

What do I need to do when picking up a car?

To pick up your car, you will need your voucher, passport, driver's license and a credit card. It is very important that your driver's license and credit card are in the same name as the main driver. Keep in mind that the local rental company will reserve a certain amount on your credit card as a deposit. This requires the PIN code for your credit card. If your driver's license is foreign (for example, in Chinese), you must bring a translation with you. Only your original passport and driver's license will be accepted - a copy is not sufficient.

Are there any additional costs?

In general, our rates are all-inclusive. Should there be any additional costs, our booking department will get in touch with you before issuing the invoice. Should you object, you can always cancel your reservation with no obligations attached (at least 48 hours in advance).

What kind of insurance is applicable to my car rental?

In general, Liability Insurance, Fire Insurance, All-Risks Insurance and Theft Insurance are included in the cost of your rental car.

What is a worry-free label?

This label indicates that a rental car satisfies the following requirements: Unlimited kilometers, no excess liability (and no excess cover available), sustainable energy policy, and that the car rental company has a good reputation. Availability of cars satisfying these four requirements will speed up the selection of a suitable vehicle for you.

How can I change or cancel my reservation?

You can cancel your reservation through "My Account". We recommend contacting us by phone if your changes to your booking or cancellation takes place at short notice (48 hours or less).

When will I get a confirmation of my booking?

Most reservations will receive confirmation within minutes after payment takes place. We recommend contacting our Booking Department for last minute reservations (pick-up within 48 hours).

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