Very helpful agents
Very helpful agents, but one has to call England to speak to them.
We booked a car in Italy from US. I had to change the return time by 2 hours and was told that I had to cancel the existing reservation and book a new one which would cost $75 extra. I greed but later they just charged me the $75 and they sent me a new confirmation number from Sicily by Car.
The voucher information showed British Pound, but my original reservation showed USD and all the other details are in Euro which makes for a confusing situation.
I ordered a worry free rental, but the voucher information showed all kinds of deductibles in Euro which makes it difficult to know what worry free really means. There has to be a better explanation of worry free rental and how it works