Straight forward and easy .....
To be honest, before using them for the first time last year, I was nervous after reading some of the neg reviews on here. But the positive reviews and difference in cost savings helped sway me to give them a go. I've used carrentals.co.uk several times since and they are my first port of call for hire car bookings when we go to Denmark to visit the in-laws. Not only are they the cheapest prices around, but the website is super easy to use as well. I've had to call their customer services team a couple of times when airlines have changed flight times, and they were incredibly helpful and extremely honest with what I should do (which seals the deal for me and my repeat business). I've also used their 3rd party insurance on a few of the hires, which was substantially cheaper than other providers. Thankfully never had to use it, but from previous reviews on here, if you read the fine print and follow the instructions you shouldnt have an issue. Went with an annual hire car insurance policy this summer, but because carrentals.co.uk insurance brokers prices are so competitive it will take 3 hires before I actually make a saving vs taken out the additional insurance on each hire.