Customer ratings 8.7 / 10

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Customer experience

Good and reliable company for renting a car abroad

Easy website, easy phone contact when I had questions. Everything well-organized. Friendly staff. Have rented a car through this company several times and have always been very satisfied.

21-09-2026

Very good experience.

20-09-2026

Generally good but would benefit

Generally good but would benefit from putting instructions about how to get to the car rental place on the booking voucher. Needed to call number just to get details of bus stop etc

20-09-2026

Easiest way to book a

Easiest way to book a rental on the web!

20-09-2026

Usually fine, but I need

Usually fine, but I need the car advertised to be exactly the same model as the one given for rental by the local carrental company. I don't like the "similar" description, as the companies will play funny games to give a smaller car.

19-09-2026

Straightforward.

18-09-2026

Carrentals was great. Site easy

Carrentals was great. Site easy to use and paperwork provided quickly.

18-09-2026

Excellent service and communication

16-09-2026

Excellent.

13-09-2026

Excellent and user-friendly website

12-09-2026

No issues with Car rentals

No issues with Car rentals.

12-09-2026

There wasn't any mention of

There wasn't any mention of a cleaning charge on the Carrentals site. When we said that with any driving, it was inevitable that the car would pick up dirt, the Caldera staff explained that the cleaning charge was for an excessive mess on the interior of the car. We were not asked for any additional cleaning charge when we returned the car