Carrentals.co.uk Support

Is there any Winter Add on Fees?

admin — Tue, 28 Oct 2008 17:06:47 +0000

A winterisation fee is charged in some countries mainly Austria, Italy, Switzerland and France to cover additional equipment that may be required on the vehicle during the winter season.

What happens if you lose your Keys?

admin — Tue, 28 Oct 2008 17:06:11 +0000

If you lose your keys most rental companies charge between £100 and £150 to cover the cost of replacement keys. And or remote control alarm and locking systems.

What is a Refundable Excess? Or CDW?

admin — Tue, 28 Oct 2008 17:05:31 +0000

Certain cars and vehicles may be supplied with an insurance policy that allows you to claim back any excess you may be charged if you accidentally damage the vehicle during the course of your hire.

Some local suppliers chare an excess locally (When you pickup the car) this may be reclaimed once the vehicle is returned in the condition that you collected it.

It is very important to point out and have documented any defects in the vehicle at the time of hire. Should you have an accident it is important to obtain a local police report and fill out the relevant accident forms.

We will then refund the excess upon receipt of the relevant documentation.

Insurance for Car Hire Cancellation Policy

admin — Tue, 07 Oct 2008 13:07:28 +0000

If you have purchased insurance from Insurance for Car hire you can cancel the policy before you have travelled.

To cancel please visit http://www.insurance4carhire.com/pages/daily/admin/ - Please enter your policy number and pin provided on the Insurance for Car Hire Email that was sent to you. For any additional Questions regarding this policy please contact http://www.insurance4carhire.com

Is there any Child and Booster Seat Charges?

admin — Tue, 07 Oct 2008 13:03:47 +0000

All rental companies charge a daily fee for this. Child restraint seats are required by all countries for children under the age of 5 or less than 40 lbs in weight.

Are Additional Drivers Allowed?

admin — Tue, 07 Oct 2008 13:00:44 +0000

Some companies allow one additional driver free of charge but most make a small charge. Each rental company will be able to advise you of this at time of booking.

Is car hire excess cover mandatory?

admin — Tue, 07 Oct 2008 12:57:47 +0000

Its up to you – But if the vehicle is Lost, Stolen or damaged you may be liable for an excess charge.

Some companies offer excess cover as part of their package, check their terms and conditions before renting.

Alternatively car hire excess cover can be purchased through other companies.

What does Excess mean?

admin — Tue, 07 Oct 2008 12:50:37 +0000

Excess is an amount payable to the car hire company that may not be included in the CDW or LDW. Excess cover is available to cover this either locally or may be booked online depending upon supplier.

Will my car rental agreement include insurance?

admin — Tue, 07 Oct 2008 12:46:46 +0000

If you are hiring a car in the UK, Europe, South Africa, New Zealand and Australia your car rental agreement will include cover for: CDW (Collision Damage Waiver), also known as LDW (Loss Damage Waiver), Third Party Liability and Theft.

There may be an Excess on the CDW and Theft part of the rental agreement. Occasionally car rental providers will offer a ‘zero excess’ policy. If you wish to reduce your excess to zero you can do so at the car rental counter when you collect the vehicle or via a 3rd party company such as Insurance 4 Car Hire.

If you are hiring the car in the USA, Canada, the Caribbean and South America, it is generally the case that your car rental will not include insurance. The renter must purchase CDW (Collision Damage Waiver)/LDW (Loss Damage Waiver) and Supplemental Liability Insurance. This is sold at the car rental counter and will cost between US$ 20 and US$30 a day.

How is Payment made for Extras Purchased at time of Hire?

admin — Tue, 07 Oct 2008 12:42:13 +0000

Child Seats, ski racks, Snow chains, Roof racks or Luggage top boxes will either be payable in advance or locally depending on the supplier.