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- Customer ratings 8.9 / 10
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- Over 1 million successful rentals
FAQs
On this page, you will find answers to the most frequently-asked questions.
My booking/reservation
There is no cancellation fee when we are advised 48 hours prior to the reserved rental start date. We do not charge any amendment fee up to 48 hours prior to the rental start date however should a reservation be amended the client will have to pay the rate available at the time of change. No refund is possible for cancellations less than 48 hours prior to the reserved rental start date & time and for cancellations after the planned pick-up date. We do not refund should the client show up to the counter without a valid driver's license. We do not refund should the client present an invalid credit card at the counter. In case of a cancellation due to officially acknowledged Force Majeure we will only charge an administration fee of GBP 25. We do not refund any unused days if the customer does not show up, shows up late or returns the vehicle early.
Our answer to all of these questions is the 'Worry-Free' package. This package is a label that indicates that the rental vehicle meets the following requirements: Unlimited mileage, zero deductible (or covered deductible), a favorable fuel policy and a rental company with good customer reviews. When you're choosing from vehicles that meet these four requirements, the choice becomes a lot easier.
Pick-up, use and return of my hire car
You need to bring your passport, driver's licence and credit card as well as the voucher. If your driver's license cannot be read by the car hire company (say it is in Chinese, for example), you will also need an international driver's licence with a translation of the details in your own driver's licence. Do not bring copies: only your original passport and driver's licence are valid.
Additional options and possibilities
Insurances
In certain countries, we offer specific products for the subsequent refund of your excess in the event of damage or theft. The only condition is that you provide us with the police report AND damage report afterwards.
The Collision Damage Waiver (CDW) does not cover damage to the rental car tyres, windows, mirrors, undercarriage, roof, interior or key.
Theft Protection (TP) does not apply to any personal belongings you leave in the rental car. Your own travel insurance may compensate you for this type of theft. Never leave your belongings on view: take them with you or put them in the boot. Otherwise, this will not be covered by your travel insurance.
The Personal Accident Insurance and Personal Effects Coverage can be insured locally or by means of a travel insurance. Please note that this is optional and not inclusive.
Credit cards: Insurances and Coverage
Since insurances and coverage can vary per credit card company, we kindly ask you to contact the respective company. You can also ask if the coverage only applies if the transaction or deposit is charged to the specific credit card.
The only condition is that you send us the necessary documents in the event of damage: proof of the amount paid, police report, damage report, etc.